Frequently Asked Questions
We've got you covered
How does it work?+
Upload a photo of your pet, our AI transforms it into a Renaissance masterpiece within seconds. Then choose your format. Within 3 days you'll have your unique portrait at home!
Which photos work best?+
Use a clear photo with your pet centered, preferably vertical orientation. Good lighting and a simple background give the best results. Make sure ears and nose are clearly visible.
How long does delivery take?+
Your order is produced and shipped within 2-3 business days. Delivery in the Netherlands usually takes 1-2 business days. In Belgium 2-3 business days.
What are the shipping costs?+
Shipping is free for all prints in the Netherlands and Belgium. For digital downloads only, you naturally pay no shipping costs.
Which payment methods do you accept?+
We accept iDEAL, credit card, and Bancontact. You pay safely and easily online.
What is the quality of the frame and print?+
We print on museum-quality paper with fade-resistant ink for years of enjoyment.
What if I'm not satisfied with the result?+
You see a free preview immediately after uploading. Only when you're satisfied and order, do we produce the portrait. If you're still not satisfied, please contact us.
Can I have multiple pets made at once?+
Absolutely! Just upload multiple photos and create a separate portrait for each pet. Great to hang together!
What do I get with a digital download?+
You receive a high-resolution digital file without watermark, perfect for phone/computer backgrounds or to print yourself.
Is this a nice gift?+
Absolutely! A personalized pet portrait is an original and emotional gift. Perfect for birthdays, Christmas, or just because.
Do you also deliver to Belgium?+
Yes! We ship free to the Netherlands and Belgium. Delivery in Belgium takes 2-3 business days.