Privacy Policy - Dogfluence

1. Who We Are

Dogfluence operates the website dogfluence.com and is responsible for the processing of your personal data as described in this policy.

Contact: [email protected]

2. Data We Collect

We collect the following personal data when you place an order or use our service:

Name and email address
Shipping address (for print orders)
Payment information (processed by our payment provider — we do not store card details)
Photos you upload (used solely to generate your portrait)
Order history and correspondence

We also automatically collect standard technical data such as IP address, browser type, and pages visited for analytics purposes.

3. How We Use Your Data

We use your data to:

Process and fulfil your order
Send order confirmations and shipping updates
Handle customer service requests
Improve our website and service (analytics)
Send promotional emails (only with your consent; you can unsubscribe at any time)

We do not sell your personal data to third parties.

4. Uploaded Photos

Photos you upload are processed by our AI system to generate your portrait. They are stored temporarily during processing and retained only as long as necessary to fulfil your order. We do not use your photos for advertising or share them publicly without your explicit consent.

5. Payment Processing

Payments are handled by a certified third-party payment provider. We receive only an order confirmation and no raw card or bank details. Your payment data is subject to the privacy policy of the payment provider.

6. Third-Party Services

We use the following third-party services which may process your data:

Google Analytics — website usage analytics (anonymised where possible)
Crisp — customer chat support
Our print and fulfilment partner (receives your shipping address to produce and deliver your order)

7. Cookies

We use cookies for essential site functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above, or as required by law (e.g. financial records for 7 years under Dutch law).

9. Your Rights

Under GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise any of these rights, contact us at [email protected].

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version is always available on this page.